Boston Premier Psychiatry
Privacy Policy
How we collect, use, protect, and share your information when you visit our website or contact our practice.
Boston Premier Psychiatry (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect through our website, how we use it, and the choices you have including how our text messaging (SMS) program works.
01 Who We Are
Boston Premier Psychiatry is a psychiatric practice led by Dr. Malini Prabhu, MD, providing adolescent and adult psychiatry, psychotherapy, medication management, and psychiatric evaluations, both in person and via telehealth. Our office is located at Wellesley Medical Center, 65 Walnut Street, Suite 330, Wellesley, MA 02481. This policy applies to bostonpremierpsychiatry.com and the ways we communicate with prospective and current patients.
02 Information We Collect
We only collect information that helps us respond to you and provide care.
Information you give us
- Contact details - your name, phone number, and email address when you complete a form, request a consultation, or message us.
- Appointment and inquiry details - information you choose to share about your reason for reaching out or scheduling.
- Health-related information - any details about your mental health or care that you voluntarily provide so we can assist you.
Information collected automatically
- Usage data - pages visited, time on site, and similar analytics gathered through cookies and comparable technologies.
- Device data - IP address, browser type, and general location, used to keep the site secure and functioning.
03 How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, consultation requests, and messages;
- Schedule, confirm, and remind you of appointments;
- Provide and coordinate psychiatric care and follow-up;
- Send service-related communications you have requested or consented to;
- Operate, maintain, secure, and improve our website; and
- Comply with our legal, regulatory, and professional obligations.
04 Text Messaging (SMS) Program, Terms & Consent
This section describes our SMS program, the consent it requires, and how you control the messages you receive.
If you provide your mobile number and opt in through our website form, you agree to receive Customer care text messages from Boston Premier Psychiatry related to your care and appointments.
SMS Consent Communication
Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Opting in to SMS is optional and is never a condition of receiving care.
Types of SMS Communications
If you have consented to receive SMS messages from Boston Premier Psychiatry, you may receive messages related to:
- Appointment reminders;
- Appointment confirmations;
- Appointment scheduling;
- Appointment rescheduling; and
- Appointment cancellation notifications.
Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments.
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan.
Opt-In Method
You may opt in to receive SMS messages from Boston Premier Psychiatry by submitting a form through our website.
Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message. You may also contact our office directly at (617) 848-2376 to request removal from our messaging list.
Help
For assistance, reply HELP to any SMS message, or contact us at (617) 848-2376 or visit bostonpremierpsychiatry.com.
- Message and data rates may apply.
- Message frequency may vary.
- Reply STOP to opt out at any time.
- Reply HELP for assistance, or visit our Privacy Policy and Terms and Conditions pages.
05 How We Share Information
We do not sell your personal information. We share information only as needed and as permitted by law, including with:
- Service providers who help us operate the practice and website (for example, scheduling, communications, and hosting providers) under agreements that require them to protect your information;
- Healthcare partners involved in your treatment, payment, or care coordination, consistent with applicable law; and
- Legal and safety purposes, when required by law or to protect the rights, safety, and wellbeing of our patients, staff, or the public.
As stated above, phone numbers and SMS consent collected through our text messaging program are never shared with third parties or affiliates for marketing or promotional purposes.
06 Protected Health Information & HIPAA
Boston Premier Psychiatry is a healthcare provider, and protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Massachusetts law. The way we use and disclose PHI in connection with your treatment is described more fully in our Notice of Privacy Practices, which is available upon request. Please do not include sensitive medical details in website forms or text messages beyond what is needed to reach you; standard email and SMS are not fully secure channels.
07 Cookies & Analytics
Our website uses cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings, though some features may not function properly if you do. We may use analytics tools that collect aggregated, non-identifying usage information.
08 Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
09 Your Choices & Rights
- Email - you may unsubscribe from non-essential emails using the link provided in those messages.
- SMS - reply STOP at any time to stop receiving texts.
- Access & corrections - you may request access to, correction of, or deletion of personal information we hold, subject to legal and recordkeeping requirements that apply to healthcare providers.
To exercise any of these choices, contact us using the details below.
10 Third-Party Links
Our website may link to third-party sites, such as insurance providers or scheduling tools. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11 Children’s Privacy
Our website is intended for adults and, where appropriate, adolescents receiving care under the involvement of a parent or guardian. We do not knowingly collect personal information from children in a manner inconsistent with applicable law. If you believe a child has provided us information improperly, please contact us so we can address it.
12 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be reflected on this page, and your continued use of the website means you accept the updated policy.
13 Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out: